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Hartson Fire – Putting Customer Service First on Our Agenda, Exceeding Expectations


At Hartson Fire, customer service is our top priority. Founded in 2001 by Cyril Hartson, a specialist with over 20 years of experience in the fire equipment industry, our goal is to prioritize customer satisfaction over sales targets. We have built a high-profile client base of over 1200 customers across various sectors, such as letting agents, hotels, stadia, colleges, gyms, and more.

Since 2016, Cyril’s daughter Victoria has joined the company, bringing in new developments and accreditations. We have invested in an online platform and streamlined our business practices through software. Victoria has also achieved key accreditations including CHAS, Construction Line, and Safe Contractor. Additionally, we are registered with BAFE, a national independent register of quality fire safety companies.

When it comes to health and safety, our team strictly follows clients’ site requirements and rules. We provide RAMS (risk assessments and method statements) prior to starting test work. Even during the COVID-19 pandemic, we have implemented policies and procedures to ensure the safety of our clients and engineers.

We are proud to offer a 24-hour call-out service all year round, focusing on protecting our clients’ businesses from fire risks. Our dedicated software controls all customer data, sending alerts for equipment servicing or replacement. We also provide larger clients with an asset record to track their fire equipment on-site.

As a family-run business, we are committed to minimizing environmental and social impacts while ensuring financial stability. We actively seek renewable alternatives and innovative products in the fire extinguisher market.

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With our continuous commitment to quality and service excellence, we are currently in the process of attaining ISO 9001 certification, the global benchmark for quality management.

To learn more about how Hartson Fire can help your business with fire safety compliance, contact us today.

Full Article: Hartson Fire – Putting Customer Service First on Our Agenda, Exceeding Expectations

Providing Unmatched Customer Service and Fire Safety Solutions: The Story of Hartson Fire

At Hartson Fire, we not only supply the leading Commander brand of fire extinguishers and offer regular inspections and servicing of fire equipment, but we also prioritize customer service above all else. But what does this truly mean?

A Legacy of Excellence

In 2001, Cyril Hartson founded Hartson Fire with a vision to prioritize customers and create a business that would revolutionize the fire equipment industry. With over 20 years of experience, Cyril had a deep understanding of the industry’s needs and challenges.

Over time, the company gained recognition and built a high-profile client base of around 300 customers. These customers represented various sectors, including letting agents, hotels, stadia colleges, gyms, pubs, clubs, offices, charity organizations, and hospitals such as the Cardiff and Vale NHS, Swansea Bay University Health Board, University of Wales Trinity Saint David, and Parc Y Scarlets.

As the company continued to grow to over 1,200 clients, with the majority being long-standing customers, Hartson Fire remained committed to delivering a personal touch and knowing their customers by name. This commitment to exceptional service sets them apart from their competitors.

Innovative Developments and Recognitions

In 2016, Victoria Hartson, Cyril’s daughter, joined the company, bringing fresh ideas and driving the company towards new heights of success. Under Victoria’s leadership, Hartson Fire developed a cutting-edge online platform and invested in software to streamline their business operations.

Victoria also pursued various accreditations, including CHAS, Construction Line, Safe Contractor, and BAFE registration. These recognitions enabled Hartson Fire to compete for larger contracts and establish themselves as a trusted name in the fire safety industry.

With the expansion of the company, the team grew to include six employees, supported by a fleet of vans that can often be spotted across South West Wales.

Thanks to their strategic initiatives, Hartson Fire expanded their client base to include prominent accounts such as Swansea Bay Health Board, Cardiff & Vale NHS, University of Wales Bay Campus, Wolf TV Studios in Cardiff Bay, and S4C offices in Carmarthen.

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Commitment to Health and Safety

At Hartson Fire, safety is paramount. In addition to their accreditations, the team of engineers rigidly adheres to clients’ site requirements and policies. They follow all health and safety protocols, including signing in and out of each job.

When it comes to fire extinguisher installation and servicing, Hartson Fire provides clients with comprehensive risk assessments and method statements before beginning any work. Even during the COVID-19 pandemic, the company ensured the safety of their engineers and customers by implementing strict policies, maintaining social distancing, and following each customer’s COVID-19 protocols.

Exceeding Expectations Through Customer Service

Hartson Fire stands out for its commitment to exceptional customer service. The company offers a 24-hour call-out service, available 365 days a year, to protect clients’ businesses from fire risks.

Utilizing dedicated software, Hartson Fire efficiently manages customer data and sends timely alerts for equipment servicing or replacement. Moreover, larger clients receive an asset record, providing a comprehensive breakdown of their fire equipment types and locations. This attention to detail ensures that paperwork is prepared on time for customer sign-off.

As a family-run business, Victoria and her team continuously strive to minimize environmental and social impacts while maintaining financial stability. They actively reduce energy consumption, adopt renewable alternatives, and identify innovative products within the fire extinguisher market.

With their unwavering commitment to quality and service excellence, Hartson Fire is currently pursuing ISO 9001 certification—a prestigious global benchmark for quality management.

Contact Us

To learn more about how Hartson Fire can assist your business in achieving fire safety compliance, simply reach out to our dedicated and fully trained engineers. Call us today at the number provided below:

Summary: Hartson Fire – Putting Customer Service First on Our Agenda, Exceeding Expectations

Hartson Fire is a leading supplier of fire extinguishers, offering regular inspections and servicing. With a focus on customer service, the company was established in 2001 by Cyril Hartson, who has over 20 years of experience in the industry. Over the years, Hartson Fire has developed a strong client base across various sectors. The company has experienced significant growth, with over 1400 clients now. Despite this growth, Hartson Fire continues to deliver personalized service to all customers. The company has also introduced new developments and achieved key accreditations, allowing them to tender for larger contracts. They prioritize health and safety, following all client site requirements and policies. Hartson Fire offers a 24-hour call-out service, along with dedicated software to manage customer data and equipment servicing. As a family-run business, they also focus on minimizing environmental and social impacts. Currently, the company is in the process of attaining ISO 9001 certification. To learn more about Hartson Fire’s services and how they can help your business with fire safety compliance, contact them today.

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Frequently Asked Questions:

Below are some frequently asked questions related to Hartson Fire and their top-notch customer service:

1. Why should I choose Hartson Fire for my fire protection needs?

At Hartson Fire, we prioritize customer service above everything else. Our team of experienced professionals go above and beyond to ensure your fire protection needs are met with the highest standards. With our exceptional commitment to quality, reliable products, and top-of-the-line services, we guarantee your complete satisfaction.

2. What types of fire protection services does Hartson Fire offer?

Our comprehensive range of fire protection services includes fire alarm system installation and maintenance, fire extinguisher inspection and recharging, fire sprinkler system design and installation, emergency lighting solutions, and much more. We are a one-stop solution for all your fire protection requirements.

3. How experienced is the team at Hartson Fire?

With over 20 years of industry experience, our team of certified professionals is highly skilled in all aspects of fire protection. We continuously update our knowledge and stay up-to-date with the latest industry regulations and advancements to provide you with the best possible service.

4. Are the products and services offered by Hartson Fire compliant with safety standards?

Absolutely! We understand the importance of adhering to safety regulations and standards. All our products and services strictly comply with industry-specific safety codes and standards. Our team is well-versed in local building codes and will ensure that your fire protection system meets all necessary requirements.

5. Can I rely on Hartson Fire for emergency fire support?

Definitely! We offer 24/7 emergency fire support to ensure that you have the assistance you need, precisely when you need it. Our team is equipped to handle any emergency situation and will promptly respond to safeguard your property and personnel.

6. How can I get a quote for fire protection services?

Getting a quote is quick and easy! Simply visit our website and fill out the contact form provided. Alternatively, you can give us a call or send us an email, and our friendly customer service team will assist you in determining your specific requirements and provide you with a detailed quote tailored to your needs.

7. Does Hartson Fire offer maintenance services for fire protection systems?

Yes, we offer comprehensive maintenance services to ensure that your fire protection systems are functioning optimally at all times. Our team will schedule regular inspections, testing, and maintenance visits to identify and address any potential issues, ensuring the highest level of safety for your property.

Remember, Hartson Fire is here to provide you with unparalleled fire protection services, backed by exceptional customer service. Feel free to reach out to us for any additional questions or further assistance.

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